COVID-19 FAQs

New lifting of capacity restrictions

The province's recent announcement lifting capacity restrictions for theatres is welcome news.

For patrons who have purchased tickets that include social distancing bubbles around your seats, those will remain in place. We will not adjust your seating to allow non-distanced seating near you.

We thank you for your patience and ongoing support as we navigate these challenging times.

Stay up-to-date and follow us on our social media channels: Facebook @sanderson.centre, Twitter @SandersonCentre and Instagram @SandersonCentreBrantford

I am not feeling well – can I receive a refund?

We have changed our refund/exchange policy for tickets. Patrons are encouraged not to attend an event if they are feeling unwell. Under our new healthy visit policy, illness refunds will be processed beginning three days prior to an event. If notice is given later than 5pm the day before the event, the refund will be on account for a future performance.

What time should I arrive at the theatre?

All events are now reserved seating only and will now include timed entry & seating by zone to reduce wait times and crowding in the lobby. Your zone is on your ticket and your ten minute entry time will be emailed to you prior to the show.

Which doors do we enter for a show?

For reduced capacity events, enter through the Dalhousie Street doors only. Covid-19 rules apply. For full capacity and higher attendance events both lobby entrances will be open. Check your reminder email you receive prior to the show for event specific information.

Are there social distance seating options?

Reduced capacity events will have socially distanced reserved seating enforced as part of the ticket sales process. Some events continue to be sold as full capacity events.

Do I need to provide proof of vaccination?

We follow provincial guidelines and local health unit guidance. This now includes requiring proof of vaccination for admittance to an event. Please have your proof of vaccination and government issued ID available for review when you enter the building.

To speed up entry to the theatre, we recommend you use the enhanced proof of vaccination with a scannable QR Code.

You can download and/or print your proof of vaccination by visiting covid19.ontariohealth.ca

I have tickets but I don't have proof of vaccination. What are my options?

We follow provincial guidelines and local health unit guidance. Proof of medical exemption must meet the following conditions:

• The name of the person in the written documentation matches the identification provided.

• The physician or registered nurse’s in the extended class’s information is complete by including:

o Name and contact information of the physician or registered nurse in the extended class;

o Logo or letterhead identifying the physician or registered nurse in the extended class;

o Statement that there is a medical reason for the individual’s exemption from being fully vaccinated against COVID-19; and

o Any effective time-period for the medical reason which includes the date the patron is seeking access to the business or organization.

For all other non-vaccinated persons who do not intend to be vaccinated in time for the event, you may receive a ticket refund by contacting the box office.

Will there be bar service available?

At this time, masks will be required to be worn for your entire visit to the theatre. Bar service will not be available until further notice.

Bar service will look different when we are able to offer it again with more contactless payment options to reduce cash handling, expanded pre-order options, and changes to processes to reduce waiting in line. Bar service will be subject to provincial regulations in force at the time of the event and may not be available at all events.

Will there be an intermission at performances?

We will be temporarily suspending intermissions to reduce audience crowding in the lobbies. For events that still require an intermission, it may be extended to ensure use of the lobby and washrooms is done while maintaining distancing. We ask that you remain in your seats when possible to avoid congestion.

Are there new entry, exit and seating procedures?

There will be reduced number of patrons in the lobbies before the show with timed entries by a zone seating system. All new tickets will have zone information printed on them. For ticket holders from our postponed events, we will be providing a list of your current upcoming tickets including the new zone information. If your tickets for an event are in multiple zones, use the lowest number zone for your party. Announcements will be made following the event to allow orderly exiting the building by zones.

Please follow directional signage to assist in managing traffic flow.

How can I protect myself while attending an event?

Hands-free sanitizer stations are available at each entrance. Washroom entry doors and fixtures are now hands-free. All patrons are required to wear a mask while in the building. Depending on provincial rules in effect at the time of the event, you may be able to remove your mask when seated in your reserved seats. Watch for signage in the building for current safety protocols. On entry show your tickets to our staff for scanning. They will no longer be handling your tickets.

Will the educational programs continue to run?

We look forward to welcoming students and teachers back when it is safe to do so and when our education partners have resumed support for field trips. Please check our educational page for updates on programming.

Where can I find the rescheduled show dates and my options for tickets I have?

Visit our website for the season update and event calendar

Where can I see your safety plan?

You can view our Covid-19 Safety Plan summary online. If you wish to see the complete plan, please request a copy.